Question 1

How do I subscribe for a weekly or fortnightly veggie box?

Accepted Answer

It's simple, just sign up here!
 
Make sure you also sign up for our weekly email newsletter, to find out what's fresh in the online shop each week.
 
If you've signed up for a veggie box, then you'll be trusting the farmer to fill it with delicious organic veggies of their choice each week. You can also check online for 'what's in the box'. This is on our shop page, scroll down and you'll find the list of items in the subscription box that week.

Question 2

Can I try one week before I commit to a recurring order?

Accepted Answer

Yes you can, but we prefer new customers to try a subscription for a minimum of a month. There's so much variation that just one order will not give you an accurate picture of the Cultivate Christchurch experience.

Question 3

What’s in the box?

Accepted Answer

On Thursday afternoons you can find out what is in the different sized box or bag for the week ahead. We also include this in our weekly email, so please make sure you sign up to our email newsletter. We send one email per week, which includes other important news about changes to deliveries/collections etc.
 
Or you can also check online for 'what's in the box'. This is on our shop page, scroll down and you'll find the list of items in the subscription box that week.
 
If you originally opted out you can subscribe here.

Question 4

Can I ask not to have a certain item in the box?

Accepted Answer

We don’t offer substitution items as it would add extra costs for admin and labour, which we avoid to keep prices low for our customers. 
 
But for collection customers we do have a swap box, where you can exchange an item of veg for something you prefer.
 
Please swap the entire portion (all the onions from your box, or all the carrots, say) for another entire portion.

Question 5

Logging into your account to manage your orders

Accepted Answer

Go to: https://cultivate.org.nz/ and select the person icon in the top right corner

Question 6

How do I change my address?

Question 7

How do I change my delivery method?

Question 8

How do I change the frequency of my orders?

Question 9

How can I update my payment card?

Question 10

How can I skip orders while I'm on holiday?

Question 11

How do I change my bag size? eg from a small to a medium etc.

Question 12

Can I pause the orders for a longer period of time?

Question 13

How do I cancel my subscription?

FREQUENTLY ASKED QUESTIONS